Cannot connect 2nd Gen

Unsolved
Hana4's picture
Hana4
Junior(0)

My 2nd Gen kit will not connect to the AT&T network.  The yellow light continues to blink with the board outside in an area of good service.

I ran the diagnostics on the simcontrolcenter site, and it passed 'provisioning', 'sim/device' and 'network connection'.  It failed 'ip/internet', with the suggestion that it is an APN or ip address issue.

There are no published directions that say what to do, and I've spent hours trying to find someone at AT&T that knows what a starter kit even is.

My understanding is that the board should connect to the network and end the blinking yellow light without any extra setup, if the sim card is registered, which it is.

I am in Florida in the USA, so it is not a Mexico AT&T tower issue. 

The sim card was included in the box; I punched it out of the card so it wasn't used before or borrowed from someone else.

Any ideas?

 

Hana4's picture
Hana4
Junior(0)

The AT&T account is set up.  The sim card is registered and installed.  I powered up the board and yellow light continues to blink..  I went to the control center, devices, clicked on the iccid for my sim card.  It comes up, says "no results available" under 'connections' and 'connection history'. 

For details it has the iccid, msisdn, primary imsi, sim status is 'Activated'.  In session is 'No'.  IMEI is blank.

Diagnosis comes up Passed, Passed, Passed, Failed.

Spotlight says 'APNs' is 'm2m.com.attz'

 

 

PeterF's picture
PeterF
Moderator(15)

Two suggestions:
1. Verify you've not switched the GPS and LTE primary antenna connections!
2. Send your SIM's ICCID number to the email address you were contacted from earlier (I will check the SIMs status with AT&T)

 

Hana4's picture
Hana4
Junior(0)

I double-checked the antenna connections; don't have a good way to post a picture but the single diversity antenna is connected to 'div', the GPS to 'GPS', the LTE to 'main', only interesting thing is that the LTE and GPS leads end up being crossed over with the board upright and the printing showing on the antennas.  That's all per the pictures in the quick start and hardware pdf's.

I'll send the iccid.

I spent time in the knowledge base with 'imei apn' and on spotlight.  I sent an sms message which spotlight said was received; also the stop location signal which spotlight said was received and which showed up as a dot on the bargraph.

Yellow light continues to flash.

There's a website to validate imei numbers; said to call 800-331-0500; took a while but they said both the sim and the imei numbers were ok but it's the wrong department to connect the two.

Hana4's picture
Hana4
Junior(0)

Pretty much gave up on this now.  The chat person wants me to open a ticket and include my email but the system won't allow '&' (as in AT&T) or '@' as in my email address.

 They can come pick up the board with the blinking yellow light.

Hana4's picture
Hana4
Junior(0)

I'm assuming at this point that my board (hardware and/or software) is defective.

Can anyone tell me that they ordered one of these kts, activated the sim card, powered it up, got connected, pushed the user button and data was sent to the dashboard?  Without any other problems?  Do any of these work correctly right out of the box?

jn4847's picture
jn4847
Junior(0)

I had the same problem.  Turns out the APN is not set properly.

You will have to install the SDK and connect to the debug console then will need to manually edit the configuration to change the APN.  There's a .bat file in the main directory that is used to change the APN but it won't work so you have do all of that stuff manually.

I've got connected but still can't get any data out of the thing.  

PeterF's picture
PeterF
Moderator(15)

Note! Some 2nd Gen Starter Kits have been reported where the APN was not factory-configured to m2m.com.attz. If your board fails to connect to the AT&T network and you suspect an APN issue, then use the following procedure to reprogram the APN setting on your board:

 

1) Install the WNC USB driver (M18Q2_driver_1.0.8.exe)

2) Download and extract a copy of ADB (Android Debug Bridge) to your work folder, make sure to also copy the WNC provided security key (adbkey.pub) to your Windows .android folder

3) Download program_apn.bat from https://github.com/Avnet/M18QxIotMonitor 

4) Launch this from Windows commandline as follows:  program_apn.bat US

 

The APN setting in the /CUSTAPP/user/mm_conf/malmanager.cfg file will now be m2m.com.attz

Hana4's picture
Hana4
Junior(0)

Got an email message from AT&T (6:13am this morning--Sunday!  but they don't answer chat messages outside of 9-5 M-F) suggesting maybe "the sim was not attached to a current data plan".  So the initial included data plan has no data?  But if they fixed this, it didn't affect my kit, I still have the blinking yellow light.  I put it all back in the box again

Hana4's picture
Hana4
Junior(0)

I received a replacement kit today.  Transferred the original sim card to the new board, connected antennas, powered it up.  Got a green light in about a minute so it appears to be working.  So it appears that either the hardware or software on the original board was defective. 

So my observation is that if you don't get a green light on the board brand new out of the box, get a different board; it's not worth the time and effort trying to diagnose what's wrong.

Thank you Peter for trying to help. 

PeterF's picture
PeterF
Moderator(15)

Thanks for the feedback. You should see the following:
Power LED: Green continuosly
WWAN LED: Yellow continuosly (after board registers with network)
User LED: color sequence according to the app